Contact us
Contact us
FAQ
How do I place an order?
Select your favourite items and add them to the shopping basket. Then check your selection, enter your delivery address and choose a payment method. Upon completion, you will receive a confirmation email with all the details of your order.
How much are the delivery costs?
Within Germany, we deliver free of charge for orders of €150 or more. For smaller orders, a flat-rate shipping fee will be charged, which will be displayed to you before completing the order.
Which delivery methods are available?
We ship with selected premium shipping service providers. Within Germany, your order will usually reach you within 2–5 working days – carefully packaged to preserve the quality of your cashmere.
How do I find out if an item is available?
Availability is displayed directly on each product page. If your desired size is out of stock, you can sign up to be notified as soon as it is back in stock.
How can I exchange or return?
You can return or exchange your order within 14 days. Contact our customer service, and we will guide you through the straightforward return process.
FAQ
How do I place an order?
Select your favourite items and add them to the shopping basket. Then check your selection, enter your delivery address and choose a payment method. Upon completion, you will receive a confirmation email with all the details of your order.
How much are the delivery costs?
Within Germany, we deliver free of charge for orders of €150 or more. For smaller orders, a flat-rate shipping fee will be charged, which will be displayed to you before completing the order.
Which delivery methods are available?
We ship with selected premium shipping service providers. Within Germany, your order will usually reach you within 2–5 working days – carefully packaged to preserve the quality of your cashmere.
How do I find out if an item is available?
Availability is displayed directly on each product page. If your desired size is out of stock, you can sign up to be notified as soon as it is back in stock.
How can I exchange or return?
You can return or exchange your order within 14 days. Contact our customer service, and we will guide you through the straightforward return process.
FAQ
How do I place an order?
Select your favourite items and add them to the shopping basket. Then check your selection, enter your delivery address and choose a payment method. Upon completion, you will receive a confirmation email with all the details of your order.
How much are the delivery costs?
Within Germany, we deliver free of charge for orders of €150 or more. For smaller orders, a flat-rate shipping fee will be charged, which will be displayed to you before completing the order.
Which delivery methods are available?
We ship with selected premium shipping service providers. Within Germany, your order will usually reach you within 2–5 working days – carefully packaged to preserve the quality of your cashmere.
How do I find out if an item is available?
Availability is displayed directly on each product page. If your desired size is out of stock, you can sign up to be notified as soon as it is back in stock.
How can I exchange or return?
You can return or exchange your order within 14 days. Contact our customer service, and we will guide you through the straightforward return process.
Free delivery
Free delivery over €50
Secure payment
Your data is protected with every purchase
Return guarantee
Not satisfied? Simply return your order
Free delivery
Free delivery on orders over €100
Secure payment
Your data is protected with every purchase
Return guarantee
Not satisfied? Simply return your order
Free delivery
Free delivery on orders over €100
Secure payment
Your data is protected with every purchase
Return guarantee
Not satisfied? Simply return your order
INCENTIVE CASHMERE · Made in Italy
INCENTIVE CASHMERE · Made in Italy
INCENTIVE CASHMERE · Made in Italy
